Privacy Policy
Effective Date: 01/06/2025
Last Updated: 25/06/2025
Synapse HealthTech Pvt. Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or make payments through Razorpay.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you register, book a consultation, or place an order, we may collect:
- Full name
- Date of birth
- Phone number
- Email address
- Shipping and billing address
- Medical history or clinical data relevant to treatment (if applicable)
b. Payment Information
When you make a payment through Razorpay, we do not store your card or net banking details. Razorpay, our trusted payment gateway, securely processes your payment using industry-standard encryption.
c. Usage Data
We collect non-personal data to improve our website and services:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Time spent on the site
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our products and services
- To personalize your treatment experience
- To process and confirm orders and payments
- To provide updates on order status or changes to services
- To improve our website and services
- To respond to inquiries or customer support requests
- For internal analytics and record-keeping
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only:
- With Razorpay to securely process payments
- With our logistics and manufacturing partners to fulfill orders
- With healthcare professionals involved in your treatment
- To comply with legal obligations or respond to lawful requests by authorities
All third parties are bound by confidentiality and data protection agreements.
4. Cookies and Tracking Technologies
We use cookies to:
- Understand user behavior
- Offer a personalized experience
- Improve website performance
You may control or delete cookies via your browser settings, but doing so may affect your user experience.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:
- SSL encryption
- Secure servers
- Role-based access controls
- Regular vulnerability assessments
6. Retention of Information
We retain your data for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with applicable laws and regulations
- Resolve disputes or enforce our agreements
7. Your Rights
You have the right to:
- Access the data we hold about you
- Correct inaccurate or outdated data
- Withdraw consent where processing is based on consent
- Request deletion of your data (subject to legal exceptions)
You can make these requests by emailing us at support@synapsehealthtech.in
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
9. Razorpay Disclosure
We use Razorpay as our payment gateway. Razorpay may collect and process payment information as per their own Privacy Policy. All transactions are securely encrypted and comply with PCI-DSS standards.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Synapse HealthTech Pvt. Ltd.
#10, Flex Coworks, 2nd Floor, 71, 15th Cross Rd., Dollar Layout, JP Nagar 3rd Phase, Bengaluru, Karnataka - 560078
Toll free: 1800 202 3282
Email: support@synapsehealthtech.in